Senior Housing Support Worker

Please note that this role is NOT a personal care role.

Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.

Location: Coventry

Covering Coventry and Worcester

Job type:  Full Time – Permanent

Salary: £27,740 Per Annum (Base Salary £27,540 + £200 unsociable hours payment

Working Hours: 40 hours per week (including 5 hours paid lunch break) - Monday- Friday 09.00 -17:00

Enhanced DBS check and Prison Clearance required.   

Full Driving license and access to car required:

This role has an “essential travel” requirement. Should you choose to use your own vehicle to meet this requirement, please note that Nacro’s Driving for Work Policy requires all staff who drive for work purposes to have full business use insurance cover for their vehicle.

Nacro does not reimburse any additional insurance premium costs, as these are already covered within the Inland Revenue mileage expense rate (currently 45p per mile).

Are you looking to work for an organisation with a purpose, who is committed to make change? Nacro is a national Social Justice Charity with more than 50 years' experience of changing lives, building stronger communities, and working with stakeholders towards reducing crime.

We deliver the Community Accommodation Support service (CAS) which is a national service across England and Wales. The service allows Courts to make greater use of bail by providing accommodation in the community, with support for adult defendants who could not otherwise be bailed.  CAS also provides support for adults released from Custody in the last three months of their sentence on Home Detention Curfew (HDC) and other Licence Orders, supporting them on their journey out of the prison system.  

 Key Responsibilities:

·          As a Senior Support Worker, you will lead a team of Support Workers across a designated area, guiding and supporting them on a daily basis in matters of best practice, quality, performance, compliance, and resource management.

·          Lead on the day-to-day operational support of your team, ensuring good quality service delivery and ensure operational readiness.

·          Support with Health and Safety, specifically Lone Working and training. 

·          Liaise with your Service Lead regarding resources, cover requirements, recruitment and training for your team of Support Workers to ensure the area is able to deliver the service appropriately.

·          It may be necessary from time to time (leave or vacancy) to hold a caseload of service users.  

·          Participate with other colleagues (52) in covering our Emergency Out of Hours Service (18:00 to 08:00) on a rotating basis. 

·          Supporting the Service Lead to deliver the service across the area. 

·          Support and develop your team to achieve positive outcomes on their Training and Induction Passport documentation.

·          Actively contribute towards meeting team performance targets in respect of the service. Take accountability for performance targets that fall within your sphere of responsibility e.g. voids, arrears, outcome achievement.

·          Familiarity with computer-based systems, Word, Excel and Database.

 Who are we looking for?

We are looking for someone who is values driven and committed to making a difference in society. We need someone who is compassionate and resilient, who can work with people who have experienced challenges in the past and understand the impact this may have had on them. To be successful in this role, you will be flexible and can be part of a small, local team who come together in all circumstances to put our service users first.

 What you can expect from us

·          A dynamic and encouraging team, who are focussed on delivering results for the people we support every day.

·          A commitment to helping you learn and develop your career.

·          Excellent benefits, including a great annual leave entitlement, an occupational sick pay scheme which exceeds statutory requirements, cycle-to-work scheme and many more

For the Nacro Candidate pack please click here

For further information about the role, please click here

 At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first-hand experience of the criminal justice system. All applications are assessed on merit.

Vetting Requirements
Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance.

Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment. If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at helpline@nacro.org.uk.

Visa Sponsorship

Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit  GOV.UK Applicants must have the right to work in the UK''

https://www.gov.uk/ The best place to find government services and information.

  

Senior Housing Support Worker
Job Type: Permanent
Posted: 16/12/2025
Closing date: 04/01/2026
Closing time: 23:59