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Service Lead

Service Lead

 

·     £37,581 Per Annum

·       Permanent

·       37.5 Hours Per Week

·       Manchester- Openshaw , Crumpsall and Withington

·       DBS requirement - Enhanced

·       This role does not offer eligibility for visa sponsorship.

This role offers a starting salary within Nacro’s pay structure of £37,581 Entry with expected progression to £41,031 Established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth

This role requires regular travel across an allocated area and therefore, a Full Driving License and access to your own vehicle with business insurance are essential.

We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.

That’s why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.

We see your future, whatever the past.

Join Us in Changing Lives Across Manchester.

About the Service
Our supported housing services will provide trauma-informed, person-centred support to adults with a history of homelessness and complex support needs. Many of the people we support may experience challenges linked to mental health, substance use, offending history, domestic abuse, social isolation or long-term exclusion from services.
Alongside our mixed services, we will also deliver dedicated women’s services, creating safe, empowering and supportive environments where women can recover, rebuild confidence and move towards independent living.
The service will focus on:
  • Preventing repeat homelessness
  • Supporting people to maintain accommodation
  • Promoting independence, wellbeing and recovery
  • Improving access to health, training and employment
  • Supporting positive move-on outcomes
  • Delivering compassionate, strengths-based support
  • Building strong partnership pathways across Manchester
 Why join Us?
This is an exciting opportunity to be part of Nacro and our ambitious services
We are looking for people who:
  • Believe everyone deserves a home
  • dignity, safety and opportunity
  • Can build positive and professional relationships, that are outcome focussed
  • Work with empathy, resilience and professionalism
  • Thrive in challenging but highly rewarding environments
  • Want to make a genuine difference every day
In return, we offer:
  • A supportive and inclusive working culture
  • Comprehensive induction and training
  • Ongoing professional development
  • Opportunities to progress within a growing organisation
  • Good annual leave entitlement and employee benefits
Service Lead
The Service Lead will provide operational leadership across the supported housing service, ensuring the delivery of high-quality, innovative and outcome-focused support for people experiencing homelessness and multiple disadvantage.
This is a key leadership role responsible for driving service excellence, embedding trauma-informed practice and ensuring the service achieves its aims, objectives and contractual outcomes.
The successful candidate will work full time Monday to Friday 9 am to 5pm and work closely with the Area Manager, commissioners, housing providers, health partners, statutory agencies and voluntary sector organisations to strengthen pathways, develop partnerships and contribute to wider efforts to tackle homelessness across Manchester.
The Service Lead will play a central role in developing effective networks across the city, improving collaborative working and ensuring people receive coordinated, person-centred support that enables long-term recovery and independence.
We are looking for someone who has:
  • Experience leading homelessness, supported housing or complex needs services
  • Strong partnership and stakeholder management skills
  • Experience working with commissioners and external agencies
  • A track record of delivering high-quality services and positive outcomes
  • Strong leadership, performance and people management skills
  • A passion for systems change and improving lives

Click here for the Role Profile Service Lead RP.doc

Click here for the Nacro Candidate Pack Nacro Candidate Pack.pdf

 

Nacro is fair and inclusive employer. At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk. 

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Service Lead
Job Type: Permanent
Posted: 26/05/2026
Closing date: 06/06/2026
Closing time: 23:59