Head of Service User Engagement
Salary - £39470.00 + area weighting if applicable
Location - Remote with travel to either London or Birmingham

We have just launched a new Community Voice (service user engagement) strategy ‘A Voice for Everyone’ and we are looking for the right person to lead, develop and implement this and to harness our commitment to service user voice and involvement.

At Nacro we believe everyone should have the best chance at a second chance.

That’s why we strive to help as many people as we can through practical and emotional support to give people somewhere to live, education and skills, a job and connections as well as someone to turn to when life gets tough. And it’s why we use our expertise to campaign to achieve our vision of a society which really does give everyone a chance to succeed.

This is a brand-new role and you will be responsible for ensuring the high quality delivery of Nacro’s service user engagement strategy. Working with teams across the organisation and with people experiencing multiple disadvantage, you will lead the drive to ensure service user engagement is at the heart of our approach in all of our services – from our work in prisons and resettlement; to our education centres, to our housing projects and our campaigning.

About you A team player with excellent communication skills, you will have a background working with people experiencing disadvantage and in driving service user involvement and promoting service user voice.
You will have the ability to work effectively with a wide range of internal and external stakeholders including people with experience of acute disadvantage and equally with senior and influential partners.
You will have a passion for what we do in housing, education and skills and in our justice and health services, and be able to demonstrate experience in co-designing solutions in policy and/or services using the expertise of a wide range of different stakeholders. Supported by a Community Voice Manager you will set and implement the framework across Nacro services to make the new Community Voice Strategy a national success. 

If you share our passion, then we need to hear from you. We actively encourage applications from people with lived experience of any of the areas in which we provide support such as the criminal justice system; homelessness; educational exclusion. 

For the Role Profile please click here.

For Nacro Benefits please click here here.