Positions Available: 2
Salary: £35,253 per annum
Contract: Permanent/Full-Time
Hours: 40 hours per week (including 5 hours of paid lunch breaks)
Location: Leeds (Office-based with an option for 1 or 2 days of remote work)

About Nacro:
Nacro is not just a charity; it serves as a catalyst for change with over 50 years of dedicated service. Our mission is to transform lives, strengthen communities, and reduce crime across the UK. We provide innovative services, including housing support and educational programs, addressing the root causes of crime and offering comprehensive assistance to help individuals realize their potential. We are a movement that champions diversity, inclusion, and a brighter future for everyone.

Company Values:
At Nacro, we believe that careers should focus on effecting positive change. With decades of experience, we are passionate about empowering vulnerable individuals and promoting social justice. Community Support Service – Tier 2 (CAS-2):
Nacro's Community Support Service, commissioned by the Ministry of Justice, offers essential accommodation and support alternatives to custody. Our team provides flexible, holistic support to residents, aiding them in securing stable housing after placement. This role serves as an excellent entry point into criminal justice and housing professions. Learn more about Nacro here.

Job Purpose:
To lead a team of Referral and Contact Centre Officers in delivering the CAS-2 Referral and main phone line functions.

About the Role:

• Lead by example, embodying Nacro’s values and behaviors in daily activities while supporting team members in making challenging decisions.
• Set clear direction for the team to achieve organizational and local priorities.
• Communicate organizational messages effectively through regular team meetings.
• Establish clear objectives and performance targets for each direct report using the appraisal process, monitoring progress through regular one-on-one meetings.
• Collaborate with Nacro and external stakeholders to ensure quality service delivery.
• Encourage direct reports to explore innovative methods for achieving service outcomes.
• Provide development opportunities and support for your direct reports to enhance their effectiveness and well-being.
• The Referral and Contact Centre Lead plays a crucial role in managing our Referral Team and functions at our Leeds office, serving as the initial contact point for all CAS-2 inquiries.

Key Skills, Experience, and Knowledge:

•   Commitment to Nacro’s values.
• Understanding of issues faced by individuals in contact with the Criminal Justice System or those experiencing homelessness.
• Ability to develop person-centred support plans.
• Knowledge of safeguarding practices.
• Experience working with vulnerable adults with complex needs (e.g., substance misuse, mental health challenges, housing support).
• Willingness to travel within your designated area for training and meetings, with flexibility to cover other local areas as needed.

What You Can Expect from Us:

• A dynamic and supportive team dedicated to achieving positive outcomes for those we assist.
• A commitment to your professional growth and career development.
• Comprehensive benefits package including annual leave entitlement, enhanced sick pay, family leave, cycle-to-work scheme, season ticket loans, pension scheme, health cash plan, and more. For details on our benefits, click here.

An Enhanced DBS check is required for this position, along with registration on the DBS Update Service. These will be part of the Pre-Employment Screening process. This role also necessitates Prison Clearance

For more information about the role and to apply, please click Here

For inquiries or informal discussions about the role, please reach out to Georgina Neild at Georgina.Neild@nacrocas2.org.uk.

Interviews scheduled for week commencing February 10th, 2025.