- Salary: £28,851 Per Annum
- Contract: Full Time – 12 Months Fixed Term
- Working Hours: 37.5 Hours per week – Working hours are 8 hours per day. You will be required to work outside of regular hours on occasion. This is not a regular expectation and notice will be provided. The post holder will have the ability to manage own diary around travel.
- Location: Homebased
- Covering: London, Kent, Surrey and Sussex, with regular travel across the allocated area
- Applicant must be based in one of these regions.
This role does not offer eligibility for visa sponsorship.
An Enhanced DBS check, BPSS vetting and an HMPPS check are required for this role. These will be completed as part of the Pre-Employment Screening process.
This role requires regular travel across an allocated area and therefore, full driving license and access to your own vehicle with business insurance are essential.
This role offers a starting salary within Nacro’s pay structure of £28,851 pro rata entry point with expected progression to £29,572 pro rata established within the first year, subject to meeting clear criteria and performance standards, with further pay progression available in the future. Nacro’s pay framework provides transparent progression points and supports ongoing professional development and career growth.
We are Nacro, we believe that everyone deserves a good education, a safe and secure place to live, the right to be heard, and the chance to start again, with support from someone on their side.
That is why our housing, education, justice, and health and wellbeing services work alongside people to give them the support and skills they need to succeed. And it’s why we fight for their voices to be heard and campaign together to create lasting change.
We see your future, whatever the past.
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales.
The Insight & Engagement Coordinator plays a key role within Nacro’s CAS-2 (Community Accommodation Service, Tier 2) service. CAS-2 is a national service commissioned by the Ministry of Justice (MOJ) to provide short-term housing and support in the community to people who do not have a suitable address during a period of bail or licence. We exist to reduce pressures on the custodial estate and provide participants with the stability and support they need to move on to a positive, crime-free future.
The Insight & Engagement Team is the face of CAS-2 to external stakeholders. The team engages with HMPPS referrers to support a good understanding of the CAS-2 offer, the referral process, and our eligibility and suitability criteria. The team also speaks with potential applicants to ensure those coming into the service understand the support they will receive.
Reviewing and analysing service data, including referral patterns, the applicant-to-resident journey, resident experience and performance metrics, is fundamental to how the team provides insight and contributes to the development of the Nacro CAS-2 service.
The coordinator is responsible for planning and delivering assigned engagement activity, maintaining accurate stakeholder and insight records, analysing data and feedback, and producing clear reports and recommendations.
Key Responsibilities:
Stakeholder Engagement
- Build and maintain professional relationships with internal and external stakeholders.
- Organise and deliver engagement events and presentations for HMPPS prison, court and probation staff, community organisations, potential applicants, and colleagues.
Resident Involvement
Plan and deliver resident engagement activities in line with the CAS-2 resident involvement strategy, gathering residents’ views about the CAS-2 service.
Supporting Contract Performance
- Analyse monthly service performance data.
- Produce accurate and timely performance reports for operational teams and the Insight & Engagement Lead.
About you:
- Communicate clearly and adapt your approach for residents, applicants, referrers, colleagues, and other stakeholders.
- Plan and deliver work reliably, meeting agreed timescales and maintaining accurate records.
- Use evidence and sound judgement, distinguish fact from opinion, and seek guidance or escalate when a matter is outside your remit.
- Work collaboratively, share information appropriately and contribute positively to common team and service goals.
- Seek and act on feedback, developing your knowledge and improving engagement, analysis, and reporting methods.
Essential Skills & Qualities:
- Experience of using Excel to organise and analyse data, and PowerPoint to prepare clear presentations.
- Strong written, verbal and presentation skills for communicating confidently with different audiences.
- Experience of building stakeholder relationships and delivering engagement activities, meetings, or events
- Experience of managing a varied workload, diary, and competing priorities, including travel
- Ability to analyse quantitative and qualitative information, identify themes, produce accurate reports, and make evidence-based recommendations.
- Ability to work collaboratively, exercise sound judgement and recognise when to seek guidance or escalate.
- Full driving license, business insurance, and access to own car is essential.
Click here to view the Role Profile
Click here to view the Candidate Pack
We are ready and waiting to receive your online application.
If you have any questions or would like to have an informal chat regarding the role.
please contact Lizzi Trueblood Lizzi.Trueblood@nacrocas2.org.uk
Nacro is a fair and inclusive employer
At Nacro, we believe in the power of a diverse and inclusive team. We are a Ban the Box employer and welcome applications from people of all backgrounds, including those with criminal records. Convictions are not discussed at application stage and will only be considered later if relevant to the role, assessed fairly, proportionately, and confidentially. For advice, contact our confidential Criminal Record Support Service on 0300 123 1999 or helpline@nacro.org.uk